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Creating a Calm Healthcare Experience to Transform Your Practice

Kombucha filled kitchens, comfortable seating, and floating plants are some amenities you may find in a Brooklyn cafe, not a doctor’s office. However, now clinical groups are adding features like this along with on-demand mobile care as a drastic enhancement from the traditional doctor office setting to transform the waiting room and change the way patients feel about seeing their doctor. The key word and effort through this whole initiative is  “feel”. These new offices and digital settings aim to make patients feel calm and improve mental and physical wellbeing.

According to the National Academy of Medicine, about 90% of diseases are correlated with social determinants. Social determinants are defined as the conditions in which people are born, grow, live, work and age. Membership based clinics and telehealth programs are now taking the initiative to restructure the traditional healthcare model that only focuses on prescriptions and procedures by providing patients with a preventative care model.  An approach where patients and doctors are in consistent communication so that doctors can better understand what exactly could be impacting their patient’s health. This proactive structure aims to build a truly customized experience for each patient based on their social determinants and prioritize their health and wellbeing rather than write off prescriptions every time they come in for a visit.

Even more intriguing than these “calm” offices is the role that telehealth plays in the transformation of the doctor-patient relationship. When patients are able to connect with their doctor through their mobile device and in the comfort of their own home, they are more likely to initiate a preventative consultation and avoid an emergency visit. Patients are most tranquil in their own space and don’t have to deal with an anxious waiting room after taking off work and driving across town.  Rather than having a consultation in a cold exam room, patients can opt for one in-bed where they undoubtedly will feel more relaxed which in turn will breed better communication.

Whether it’s a strategically designed office or patient’s own homes,  it’s proven that the environment can change the way people feel physically and mentally. When patients feel comfortable, they establish more trust in their relationship with their doctor and in-turn a healthier relationship and better outcomes progress.

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WITH A FREE NEXT-GENERATION PROVIDER SOLUTION, CARIE HEALTH IS REINVENTING THE CONCIERGE CARE EXPERIENCE FOR ALL PATIENTS, ACROSS THE COUNTRY

Read the full article on The Silicon Review here:

With A Free Next-Generation Provider Solution, Carie Health Is Reinventing The Concierge Care Experience For All Patients, Across The Country.

“Carie was built to fit into the lives of everyone, physicians and patients alike, by prioritizing health and wellness through a simple and easy to use platform.”

The evolution of mobile technologies are finally playing a significant role in the U.S. healthcare system. As the system continues to undergo rapid transformation, federal deregulations are opening the doors for true innovation and challenging physicians with a whole new set of increasing patient expectations. The U.S. healthcare industry is ripe for disruption: Physicians are increasingly pressed for time, patients have an average 29 day wait to see their physicians and healthcare expenditure is skyrocketing to 20% of America’s GDP, the highest in the world, while many indicators show worse outcomes than those in the U.K., Australia, Switzerland, Sweden, the Netherlands, New Zealand, Norway, Germany, Canada, and France.

“On a per capita basis, Americans spend 77% more on healthcare than other high-income countries. Asa percentage of GDP, healthcare constitutes 1/6 of the U.S. economy, but it constitutes less than 1/8 ofthe economies of similar nations,” says American Council on Science and Health. The simplest solution to a majority of health system the pain-points is telemedicine, or as it more accurately described today, virtual care.

The global telemedicine market is expected to double from $25billion in 2015 to nearly $58 billion in 2020, with a compound annual growth rate (CAGR) of 17.85%. In the U.S., adoption of telemedicine technology has grown from 54.5% in 2014 to 61.3% in 2016, and nearly 80% of patients are now willing to try telehealth and telemedicine solutions. To describe the magnitude of the transition, by 2024, virtual physician visits will surpass in-office visits, and by 2025, there will be an estimated 1.15 billion virtual physicians’ visits each year. Today, the vast bulk of this growth has been as a direct result of the major payers, insurance carriers and third-party administrators (TPA’s) disintermediating the physician’s and specialist’s income streams through the provision of telehealth services through massive call-center style physician panels. In this article we are pleased to celebrate one organization that is bravely taking an opposite approach, bringing patients and their own existing providers closer together with the use of simple clean technologies. Founded in 2016 by California native Matt Wanderer, Carie Health, or “Carie” as she is affectionately known in healthcare circles, is a revolutionary virtual care company addressing the nation’s unmet demand for high quality, affordable healthcare. Pioneering the personalized mobile healthcare model, Carie provides excellent healthcare,, accessible to all Americans with affordable transparent pricing, while making it free and easy for physicians to get on-board and make the successful transition join in the growth of the telehealth industry and the wave of revenue associated with it.

Based on the company’s four core values – Transparency, Honesty, Directness, and Simplicity, Carie makes doctor visits easier and more convenient through its groundbreaking technologies that provide physicians with residual income. More than just a simple HIPAA compliant “Facetime”, the company delivers a total telehealth solution that extends the physician’s reach, reduces after-hours support, and improves patient retention. With the company’s patient onboarding tools, a personalized patient site, and optional digital marketing support, patients can consult with their primary care physician, specialist or any healthcare provider anytime, anywhere.

“People always want to compare us with other telehealth providers, who, while well intentioned, offer limited actual utility to the doctor or patient. To be more accurate I encourage my friends and family to think of us as Americas first full service virtual-care health system, were not competing with Teledoc, were preparing to compete with Keiser and UnitedHealth,” says Matt Wanderer, Founder CEO of Carie Health.

The Story Behind the Picture

Back in 2010, while earning his MBA with The NYU Stern School of Business, The London School of Economics and HEC Paris, Matt had an unforgettable opportunity to travel to India and study with the leadership team at Apollo Hospitals. During his visit, Matt saw first-hand the power of mobile healthcare and was introduced to a concept that would forever shape his vision for the future of healthcare delivery. Matt witnessed that Apollo could treat patients in remote villages up to 1000 miles away by the use of mobile care units, satellite link, and remote video technology. Remotely, a surgeon could safely perform hundreds of minor medical procedures a day – all at a fraction of the cost of an in-person procedure. This practice of virtual healthcare in India has opened the doors to people who would otherwise never receive the help they needed. It was the “a-ha” moment that galvanized the idea that grew into Carie as a holistic remedy to increasing healthcare challenges including access, cost, and convenience.

After returning from India, Matt dove straight into the world of health technology, founding the nation’s leading personalized medicine company, Restore Health. By 2014, the company had become the 8thfastest growing private company in America. Still, despite its success, Matt was not able to shake the vision calling from India and still yearned for an opportunity to take on the full set of challenges that plague the healthcare delivery systems in the US. In 2016, after a couple of years of studying the market to validate the concept, Matt turned his dream into reality and invested to launch his own unique vision with the founding EpicMD. Over the course of its first two years in business, the growing team learned that the mission was much bigger, grander and much, more complicated than its original name supported.

The company had realized that it wasn’t just the MD who needed tools; it was the RD, the DO, the DC and the NP. So, in June 2018, the company underwent a full brand refresh as Carie Health, to encompass its singular focus to forever change the delivery of Care. Since returning from India six years ago, Matt has been listed five times in the top ranks of the INC 500 for hyper-growth companies he has founded and invested in, this one looks like it may be poised to make them look like an excellent set of high stakes warm up exercises to lead what just may be a full-out American consumer revolution. For a hard driving health technology company, Carie has a unique soft side, and a deep commitment to delivering a solution that can deliver for all, even those who cant afford to pay for care. As an homage to the origins of the company and in recognition of the seriousness of the lack of affordable care in the US and abroad, Carie spends a big piece of its marketing efforts celebrating the company’s “Share the Care” program as one of its central differentiators.

Under the policies of Share the Care, each paid membership automatically creates a digital token that is later gifted to those in need providing a free virtual care consultation with a US board certified doctor. So far the program has found impressive utility following the 2017 hurricanes in Texas, Florida and Puerto Rico. “Low income is not poor – it’s average. Look around our country; people are poor. A lot of people need help. Look around the world “Poor” is normal. Wealth is not. Nearly 50% of the world lives on less than$2.50 a dollar a day. Don’t let the “Jones” define your happiness, keeping up with others is a sure-fire recipe for disappointment,” says Matt.

A New Approach to Healthcare Delivery Carie is an innovative platform that was built to create a new and improved healthcare experience between a provider and their patients; one that elevates the relationship by reducing barriers of time, cost, and inconvenience. It instantly connects patients with trusted Doctors (or with a local Doctor) who offers a complete care solution, both in-office and virtually. With the unique set of tools and a proprietary platform, Carie’s virtual healthcare technology has a clear opportunity to grow and scale within the telehealth market. The company’s marketing team executes a seamless Marketing Plan, designed to focus on three high-level audiences – Providers, Patients, and Partners.

With the automated marketing tools and conversion focused assets, the team achieves KPI’s and targeted conversion metrics. Also, assistance from the national team of Virtual Care Partners helps facilitate and funnel leads through the corporate marketing machine. The Challenges in Automation Marketing At Carie Health, the cornerstone of Provider, Patient and Partner conversion is a word of mouth growth along with a series of Marketing Automation Campaigns that primarily runs through a set of strategic journeys designed to guide the specific audience. Obstacles and challenges always come as add-ons for every company, irrespective of the industry and Carie Health is no exception. On the provider side, a major challenge for Carie Health in Automation Marketing is persuading all providers to sign a Software License Agreement that confirms their place on the platform and motivate them to upload their Patient Census.

And on the patient side, getting potential members to upgrade from a free account to a paid account is a challenge.

What sets Carie Health Apart?

Matt Wanderer gives a simple formula:

“Our recipe is simple and wildly revolutionary at the same time: at Carie Health we provide the Doctor with a totally free solution so they can stay connected with their own patients in the modern digital world so they can maintain and even improve the core doctor-patient relationship, which happens to be the one indicator left where America still leads the world. “

That is the foundation of a great care in any setting. We know that great service is recognized with a 5 Star review and that is why we focus intensely on our services and doctors. We have the greatest doctors on earth, and they are here together with a simple mission: To deliver the world’s greatest care; care that creates raving fans that tell a friend just how great your healthcare service was and takes the time to give you (us) a 5 Star Review!!! We enable physicians to offer more convenience and also to become part of a growing, caring, national provider network that is totally free to try and on average pays double what the big-box telehealth guys think is fair. With our platform, we allow physicians to deliver incredible virtual and brick and mortar convenience many of whom go above and beyond by moving into a more concierge-style service promise.

Testimonials:

Trusted By Patients Everywhere. Loved By Doctors Alike.

My 4 AM visit with the doctor was awesome! My 6-year-old daughter had a bad cough with fever and the doctor called back in 20 minutes. He was very alert being that it was that time in the morning. Thank you for providing great care!”

– John Everett, Phoenix AZ

I’m a professional singer and had to leave mid-performance because I was violently ill. I couldn’t reach my doctor on a Sunday. Thankfully, I remembered Carie. I requested a video consultation and within 20 minutes the doctor diagnosed me with acute sinusitis and bronchitis.

– Jane Roberts, Atlanta GA

My experience with the doctor was great! He really cared about my well-being and was very helpful. He spent more time with me than my PCP does.”

– Margot Jones, Miami FL

Greet the Chief

Matt Wanderer, Founder CEO:
Matt’s vision for Carie began in 2010 during a business school module in India where he saw virtual healthcare helping people who would otherwise never receive the care they needed. Prior to founding Carie, Matt was a co-founder at Alterra Capital Group and Evergift.org. He served as Founder CEO of RestoreHealth and serves on the Board of Directors at ServRX with both of his healthcare companies earning top spots in the INC. 500 Fastest Growing Companies of 2012, 2013, and 2014 and 2015.

Matt earned his MBA at the NYU Stern School of Business, the London School of Economics and HECParis. “In collaboration with the brightest minds, in both the healthcare and technology industries, we came together to map how healthcare could be optimally delivered by learning from other industries and building a new healthcare delivery model.”

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Healthcare Technology will Transform Patient Engagement in 2019

With healthcare technology trends at an all-time high, fitness apps, telehealth apps, and electronic records are all evolving to a patient-centric model to shape the future of healthcare. It seems we are all learning along the way, but one truth remains; patients who are more engaged, have better outcomes. Health tech companies, including the healthcare, pharmaceutical, and insurance industries will focus on creating digital solutions to engage patients. Engagement opportunities are an area I find the most important to examine when creating a digital product that truly engages patients. How will the product enhance the health of the patient? How can the product aid the patient when they need it most?

In the last couple of years, we’ve seen patients take a more active role in their health.  The internet puts millions of health information at our fingertips giving us the tools we need to research and learn more about our conditions, relevant treatments, and future prevention. We can now take a proactive approach to our health and see a physician and receive a prescription in 20 minutes from our smartphone. This ability to access healthcare in the palm of your hand allows patients to seek immediate care that otherwise would have been pushed off due to convenience and time. When patients seek treatment earlier, they prevent a worsening condition and spend more time healthy. Mobile healthcare also allows ERs and immediate care clinics to focus on patients with severe issues that need immediate attention, rather than patients who have ailments that can be cared for via virtual consultation.

In 2019, successful solutions and applications will have features that promote patient engagement. Whether this is patient marketing or online engagement tools, the more opportunities for the patient to interact the better the outcomes. Healthcare technology companies will begin working to personalize content and tools based on the patient’s needs in efforts to finally move away from the traditional “one size fits all’ healthcare model. “There’s a real opportunity for a future of patient-centricity where the patient is empowered and is an active partner in their healthcare through the digital medium.”  

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Introducing Carie


Hi everyone!

We want to take a moment to thank you for accompanying us on this journey as we take on the momentous task of revolutionizing healthcare.

2018 has been an incredible year so far, already exceeding our expectations for the calendar year, and we’re only half-way into it. As many of you know from your interactions with the company, the scope of our mission is both larger and clearer than we thought possible. To put it simply we are genuinely improving the way America receives healthcare.

The scope of delivering on that promise is massive, the bar is set high, and we are raising it at every opportunity. Our mission is bigger, our voices are louder, and we need a brand name that captures the passion that makes us a true pioneer in virtual care.

It’s time for a whole new approach to healthcare delivery and as of June 1st, we are officially leading that charge as Carie Health. The star of the show is named Carie and she is going to help us all access the convenient modern healthcare solutions we knew we deserved a long time ago.

Our new name reflects our bigger mission to deliver a wide set of innovative solutions that our doctors and medical professionals need in order to succeed in the modern digital world. The way Alexa did for home automation, or Siri did for smartphone features. Carie is your easy, friendly partner in health. Everywhere Carie goes she is elevating the Doctor-Patient relationship with a suite of simple, free installations allowing your own trusted doctor to become the virtually enabled provider of the future.

While EpicMD started off an innovative Telehealth tool, Carie encompasses what has grown into a full-blown national movement connecting patients with their own preferred doctor. If a patient doesn’t already have a doctor, Carie lets them select the right provider from a national network of providers ready to deliver convenient care either face to face in-office, or from the convenience of the palm of your hand!

Join us today to meet Carie as we begin preparations for her full formal arrival this fall in celebration of the healthcare revolution we each demand and deserve.

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Carie Names Jack Karabees President and Vice President of Sales

Miami, FL — November 15, 2017 — Carie, www.carie.com, a trusted leader in cloud-based telehealth and telemedicine technology platforms, today announced the appointment of Jack Karabees as Carie’s President and Vice President of Sales. Karabees has spent over 25 years successfully establishing and executing high-growth sales and marketing plans for enterprise healthcare, payer and hospital-related software technology companies. “We feel that Karabees brings an unusual blend of technology and healthcare leadership experience to the company,” said Matt Wanderer, company CEO. “His experience at this stage of company growth is also a fantastic fit,” he continued.

Prior to joining Epic Health, Mr. Karabees served as Executive Vice President of Sales and Marketing for Entic, www.entic.com, a cloud-based platform designed to analyze and optimize energy consumption in hospitals and large healthcare facilities, where he grew sales and established their Series-A funding led by ClearSky and Blackstone. Perhaps most complimentary to his new role, though, is Jack’s former role as President and CEO of Consult A Doctor, www.consultadoctor.com, a cloud-based technology and services provider to healthcare providers and payers and telemedicine services to employers and payers, from start-up through Series A fundraising and their successful acquisition by Kleiner Perkins-backed Teladoc (TDOC).

Preceding that time, Jack was Senior Vice President of Sales and Marketing at eLabor, a Cloud-based Time & Attendance, Nurse Scheduling and Project Management application provider to the hospital and large provider marketplace from early-stage through Series A and B financings and to separate divisional company acquisitions by Microsoft (MSFT) and ADP (ADP). Karabees served honorably in the United States Air Force and is a Co-Founder and Director of the Miami Innovation Fund.

About Carie: Carie provides a Telehealth technology software platform for independent physicians and providers to provide personalized telemedicine to their patients. Epic offers a free, HIPPA compliant cloud-based technology solution which generates additional revenue for any physician’s, specialist’s or provider’s practice while boosting patient satisfaction and convenience. Carie’s platform immediately eliminates the bulk of uncompensated after-hours calls, prescription refill requests, provision of lab results, etc., while providing on-demand after-hours primary care consultations when requested.